All orders are processed within 1-3 business days (excluding weekends and US Federal Holidays). Once your order is processed for shipping, you will receive an email with the package tracking information. Orders ship from Nevada, USA.
Note: Order processing times are separate from the shipping estimated delivery time.
Once an order has shipped, CB-X is not liable for any shipment that is lost in transit or delayed on behalf of the shipping carrier. Additionally, we are not responsible for any stolen packages once a shipment has been confirmed as delivered. CB-X does not offer any refunds or partial refunds for delayed shipments. Shipping times may be delayed due to postal service delivery issues outside our control. Orders placed on or around any Federal US holiday should expect delays.
Due to the nature of the intimate products we sell, once an order leaves the CB-X facility, including all chastity kits, cages, and accessories, they are considered non-returnable. All delivered orders are unable to be restocked or re-sold. We maintain a strict no-returns or exchanges policy to ensure the health and safety of every customer. Please read our Returns and Refund Policy.
SERVICE ALERTS
UPS SERVICE ALERTS – READ MORE HERE
- UPS has suspended substantially all operations in Ukraine, Belarus, and Russia.
- UPS Service Guarantee updates HERE
DHL SERVICE ALERTS HERE
USPS SERVICE ALERTS
DOMESTIC SHIPPING OPTIONS (US)
| Shipping Option | Estimated Delivery |
|---|---|
| USPS First Class Mail | 5-7 Business Days |
| USPS Priority Mail | 2-4 Business Days (USPS is increasing some rates on November 18th 2023 for the Holiday season) |
| UPS Ground | 3-5 Business Days |
| UPS 2nd Day Air | 2 Business Days |
INTERNATIONAL SHIPPING OPTIONS
Canada, UK, Europe, Mexico, New Zealand, Australia, Turkey, Egypt, Asia, Central and South Americas, and some countries in Africa.
| Shipping Option | Estimated Delivery |
|---|---|
| USPS First Class Int’l (CANADA ONLY) | 10-14 Business Days |
| USPS Priority Int’l | 6-10 Business Days |
| USPS Priority Int’l Express (AU ONLY) | 3-5 Business Days |
| UPS Worldwide Saver | 2-3+ Business Days (Destination Dependent) |
| DHL EXPRESS INT’L | 3-8 Business Days (Destination Dependent) |
| FedEx INT’L Priority | 2-5 Business Days |
| FedEx INT’L Ground (CANADA ONLY) | 4-7 Business Days |
Customs duties are not included in the shipping cost. The recipient is responsible for any fees owed on the package at import.
IMPORTANT: A phone number MUST be provided with all international orders. Every service provider requires the recipient's phone number to be detailed on the international shipping documents. If you do not provide your phone number when the order is placed, your order may be delayed while we wait to collect the information from you.
