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Frequently Asked Questions

Are customs duties included in the order total?

They are not. Your order may incur import duties and taxes (including VAT) once a shipment reaches the destination country. CB-X/A.L. Enterprises Inc. is not responsible for these charges if they are applied. Any import fees or customs duties owed are the customer's responsibility.

How do I change my shipping address?

Please email customerservice@cb-x.com, submit a contact form, or use our Live Chat feature online as soon as possible. Note: Requests for changes to shipping addresses after two business days may not be possible, as we process, pack, and ship orders daily, Monday through Thursday.

Does my packing slip include prices?

No, our packing slips do not include product prices. If you would like to omit a packing slip from the shipment, please contact us with your order details.

What will my billing statement say when I purchase from you?

Your purchase will be listed on your account statement or bank transaction list as "ALENTERPRISES".

Shipping

Is your packaging discreet?

Yes, our packaging is always discreet! We ship in plain boxes with no reference to CB-X or any chastity-related verbiage. The sender address is listed as "A.L.E" on the shipping label. Note: if you are an international customer, the customs documents are as discreet as possible, but will include the word "novelty toy". We do our best to maintain discretion while complying with customs requirements.

Do you ship internationally?

Yes, we ship internationally! Please enter your shipping information at checkout to see estimated shipping costs and available shipping carriers to your destination. You may also visit our Shipping page for more details.

What shipping carriers do you use?

• Domestic/US shipping carriers: USPS and UPS
• International shipping carriers: USPS, UPS, and Global Post

Returns

Can I return or exchange any products or parts?

Due to the intimate nature of all products on the CB-X site, we do not accept returns or exchanges for any products. Once an order leaves our shipping facility and is marked as delivered by the mail carrier, the item is considered used and cannot be returned or exchanged. This policy is implemented to ensure the health and safety of our customers.