CB-X Privacy Policy and Terms

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cb-x.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

HOW WE COLLECT INFORMATION

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit AllAboutCookies.org
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we refer to “Personal Information” in this Privacy Policy, we are speaking in regard to Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information HERE. You can also opt-out of Google Analytics HERE.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by using the links below:

  • Facebook Ads
  • Google Ads
  • Bing Ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s Opt-Out Portal.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use privacy practices when we receive a “Do Not Track” signal from your browser.

YOUR RIGHTS

Internet restrictions vary by Country. CB-X makes their best efforts to comply with those rules and regulations.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and/or until you ask us to delete this information.

CHANGES

We may update this privacy policy with-out notice in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons.

CONTACT INFORMATION

For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at customerservice@cb-x.com


TERMS OF USE

Terms and Conditions (“the Terms”) UPDATED JANUARY 2022

We, CB-X, operate the cb-x.com website on behalf of A.L. Enterprises Inc., a company incorporated in Nevada, registered office and warehouse address at 1630 Foothill Dr, Ste 100, Boulder City, NV 89005, is the merchant of record.

For the avoidance of doubt any reference to “us” “we” or “our” in these Terms refers to CB-X and any reference to “you” or “your” refers to the customer as a purchaser of the CB-X products.

It is a condition of a user accessing and reading the CB-X website (“the Website(s)”) that CB-X disclaims all warranties in respect of the same whether expressed or implied in relation to the material published on the Website. Your statutory rights as a consumer are not affected.

This page (together with our Privacy Policy, Refunds Policy and Shipping Policy) tells you information about CB-X and the legal terms and conditions on which we sell any of the products listed on the Website.

These Terms will apply to any contract between us for the sale of products to yourself. Please read these Terms carefully and make sure that you understand them, before ordering any products from the Website. Before placing any order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from the Website.

We reserve the right to amend these Terms from time to time. Every time you wish to place an order you should check these Terms to ensure you understand the terms which will apply at that time.

AGE OF CONSENT

By placing an order on the Website, you declare that you are of the appropriate legal age to purchase the items, which is over the age of 18. If we discover that you are not of legal age to order certain goods, we reserve the right to cancel your order.

CONTRACT FORMATION

All orders made by you through the Website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

It is only when CB-X accepts the Order by sending you a confirmation email, that your order has been dispatched and a contract will be created between yourself and CB-X.

CANCELLATION

To cancel your order, please send an email as soon as possible to customerservice@cb-x.com. Note: Order cancellations after 1-2 business days may not be possible as we process, pack and ship orders daily, Monday through Friday.

If your shipment is already in transit and you wish to cancel your order, do not open the delivered package when you receive it. Please write “return to sender” on the unopened package and return it to the mail carrier. Note: We must be notified via email at customerservice@cb-x.com, prior to your shipment being returned.

If you are an EU or UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations of 2000 to cancel your order within fourteen (14) working days following receipt of the goods or the date on which we begun the provision of services. The product must be unopened for sanitary and safety reasons.

Refunds for orders canceled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Regional returns policies will apply, please see our Returns Policy for more information.

PRIVACY

Our Privacy Policy explains how we collect, use and store your personal information, including who we may share it with; how long we keep it; the circumstances in which we, or others, may contact you (including sending you advertising and marketing messages); and the rights you have in relation to your personal information.

We also use cookies or similar technologies to store certain types of information each time you use our site. You can find out more information about how we use cookies and other similar technologies in our Privacy Policy.

CB-X takes data handling and processing very seriously, so that your information is held securely and used in a manner as authorised by yourself. As a minimum the relevant laws and regulations of your country shall apply to the way we handle and process your data.

FRAUD PREVENTION

CB-X takes fraud very seriously and we do everything in our power to prevent fraud from occurring. If false or inaccurate information is provided and fraud is identified, details will be passed on to fraud prevention agencies.

CB-X has fraud prevention software services that we use in order to prevent fraudulent purchases and practices, these are in place to protect both the customer and CB-X.

USE OF INTERNET BOTS

We only permit the use of low impact software applications that run automated scripts (internet bots) on the Websites which comply with our current bot policy and for which we have given permission (“Permitted Bots”). All other internet bots are unauthorized bots and are not permitted to be used on any of our Websites.

CB-X employs sophisticated and best practice fraud and bot prevention solutions. Examples of unauthorized bots include those internet bots that use an excessive amount of hosting resources, automatically add items to basket without our prior consent, or impact the shopping user experience for other customers.

CB-X reserves the right to block any unauthorized bots from our websites (either ourselves and/or through third parties such as security fraud prevention services), and to immediately suspend or close any accounts which we reasonably suspect of using unauthorized bots.

Users agree to indemnify us against all losses, costs and expenses that CB-X incurs in connection with the breach of these rules relating to the use of internet bots on the Websites.

COPYRIGHT

Any material found within the pages of the Websites, including, but not limited to text or images are the property of CB-X and may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site.

DISCLAIMER

CB-X provides the Website on an ‘as is’ basis and does not warrant that the functions contained in and the material on the Website will be uninterrupted, or error or defect free, or that the Website or the server that makes it available are free of viruses or bugs. Further CB-X does not represent the full functionality, accuracy, reliability of the materials on the Website.

In addition, CB-X makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the Website or the information or content included on it. This disclaimer does not affect your statutory rights in relation to the provision of goods .

USE OF CB-X

CB-X will not be liable for any use of the Website (including any ordering of products) that results in:

  • Losses that were not foreseeable to both parties when the contract was made;
  • Losses that were not caused by any breach on the part of the supplier;
  • Business losses and/or losses to non consumers.

We do not in any way exclude or limit our liability for:

  1. Death or personal injury caused by our negligence.
  2. Fraud or fraudulent misrepresentation.
  3. Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
  4. Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples.
  5. Defective products under the Consumer Protection Act 1987.

You agree to use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within the Website.

Submitting reviews, forum messages and photographs to CB-X:
These Terms govern your conduct associated with the reviews and ratings, forums and photographs submitted to the Website. To the extent of any conflict between the CB-X Privacy Policy and these Terms, these Terms shall prevail in particular with respect to the submission of reviews and ratings, forums and photographs submitted to the Website. By submitting any content to the Website, you represent and warrant that:

You are the sole author of the intellectual property rights thereto:

  • All “moral rights” that you have have in such content have been voluntarily waived by you.
  • All content that you post is accurate.
  • You are at least 18 years old.
  • Use of the content you supply does not violate these Terms and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading.
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising).
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.
  • For which you were compensated or granted any consideration by any third party.
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers.
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold CB-X and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Trustpilot, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant CB-X a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at CB-X’s sole discretion. CB-X reserves the right to change, condense or delete any content on the Websites that CB-X deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms. CB-X does not guarantee that you will have any recourse through the Website to edit or delete any content you have submitted. Ratings and written comments are generally posted within one to two business days. However, CB-X reserves the right to remove or to refuse to post any submission for any reason.

You acknowledge that you, not CB-X, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of CB-X, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that CB-X and its third party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

US SALES TAX

In accordance with Nevada state and local law, your online purchase from CB-X will be taxed using applicable sales tax or seller’s use tax for your shipping address within the state of Nevada.

The amount of tax will be displayed during checkout once your billing or shipping address has been entered. The tax indicated is only an estimate and may change during the shopping session depending on a number of factors. However, you will have the opportunity to review the final price before the order is submitted.

The order confirmation page and email will reflect the final tax total.

EXTERNAL WEBSITES

As a convenience for CB-X customers, our website includes links to other websites or material which are beyond our control. Lovehoney Group Limited is not responsible for the content of external websites linked on the Websites.

GOVERNING LAW

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by a force majeure event. A force majeure event which means any act or event beyond our reasonable control such as, but not limited to, strikes or industrial action by third parties (but not those caused by CB-X’s own employees), civil commotion, riot, invasion, terrorist attacks, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster (“Event”).

If an Event takes place that affects the performance of our obligations under a contract:

  1. We will contact you as soon as reasonably possible to notify you.
  2. Our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event. Where the Event affects our delivery of products to you, we will arrange a new delivery date with you after the Event is over.

You may cancel a contract affected by an Event . To cancel please contact our customer services team. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

ADDITIONAL TERMS

We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if CB-X agrees in writing.

These Terms are agreed between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the clauses within these Terms operates separately. If any court or relevant authority decides that any of the clauses are unlawful or unenforceable, then the remaining paragraphs will remain in full force and effect.

The failure or delay of CB-X to exercise any right, power or remedy provided under these Terms or otherwise available in respect hereof at law or in equity shall not constitute a waiver by CB-X of its right to exercise any such or other right, power or remedy or to demand such compliance, or you of your obligations under these Terms. In the event we do waive a default we will do so in writing on a case by case basis.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at customerservice@cb-x.com.

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