Can I buy a product on Amazon or e-Bay?
There are no authorized sellers of authentic CB-X devices on Amazon or e-Bay. Please choose another reseller.

How are the packages shipped?
All items are shipped discretely in plain parcels with A.L. Enterprises as the sender.

How should I measure myself to find the perfect CB model?

When your penis is fully flaccid measure from the pubic bone to the tip of the penis. Choose the model that is the next size up from this measurement.  We cannot suggest which model you should purchase and will not be held responsible for a model that does not fit.

Do you offer a warranty?

All products carry a one year parts replacement warranty against manufacturer defect. Please contact us at warranty@cb-x.com for further information regarding our warranty policy or for warranty replacement instructions.

Product failures caused by excessive or abusive wear conditions or intentional breakage do not qualify for exchange. This warranty is available only to the original purchaser and is not transferable. No warranty will be given without the original receipt of purchase. Broken part must be returned. Excessive claims can be considered abuse and may void warranty.

Do you ship to International Countries?

Yes we ship anywhere in the world. Custom Taxes and fees are the buyer’s responsibility.

Do you sell to retail stores?

We do sell to retail stores. Please contact our office for details at info@cb-x.com.

Are there counterfeits of your products on the market?
Yes, the Chinese have counterfeited our product line. We do not warranty the counterfeit products as they are inferior and are known to fail. Because of this you must provide a receipt from an authorized wholesaler for warranty issues. We will inspect the part to be replaced to insure that it is authentic.

How can I be sure I am buying authentic A.L. Enterprises designs?
If you have any questions about whether a seller you are dealing with is selling authentic A.L. Enterprises products, please contact us and we will be happy to verify that they are authorized sellers. We can also help you find an authorized seller if you are looking for one in your area.

What is your return policy?

Due to the nature of our products we do not accept returns or exchanges. 
Are the rings interchangeable with all product cages?

Yes, with our newly redesigned Curve and CB-3000 all of our rings are now interchangable with all product cages.

Can the products be used at men’s urinals?
A lot of customers say they can use the products at the urinals. They have found that it may be helpful to have a piece of tissue to dry the end of the cage. On the other hand, some men prefer to sit while using the restroom.

Are Points of Intrigue available for your products?

They are available, and can be purchased on our website. Click here for more information and to purchase.

Do you offer a Keyholding service?
We do not offer Keyholding, however we do know of one service online.  We are not affiliated with them, but have heard good reviews of their service:

onlinekeyholders.com  "What we offer is an online keyholding service for those interested in exploring the wonderful world of chastity. The idea came from seeing numerous people constantly posting on chastity forums about how they love the idea of chastity, but had nobody to hold their key. That is where we come in!"

I am having a hard time fitting into my cage. What can I do?

If you are the same or larger diameter than the 1 3/8” of our CB-6000 or CB-6000S cages you should have purchased the CB-3000 or the Curve model. If you are larger than the  measurements of a CB-3000 or Curve we do not have a cage that will fit you. As stated on our website we are not held responsible for a model that will not fit. For a tight fitting cage some customers have success using the “stocking trick” You can find instructions for this on our Instructions page.